2019 Cancelation / Modification Policy
2019 Lake Tahoe Swim Cancellation Policies
Under certain circumstances (and with our approval), your swim reservation may be modified, transferred, assigned, or canceled by you. We’ve attempted to be reasonable with our policies but due to nature and costs incurred to hold dates and commit to having the resources required for your swim to be available, there are significant fees/penalties for modifying or canceling your swim, especially as the swim season approaches. By placing a swim reservation with us, you are agreeing to these terms below.
Transfer Swim to Another
Example: Swimmer: ‘Katie Ledecky’ to ‘Sarah Sjöström’
You may transfer your solo swim to another individual with our approval with at least 30 days notice to your scheduled Swim. We require a “Guest Information Form” and “Swimmer Background Form” to be completed prior to review of the transfer/assignment request. All transfers require our approval in advance.
Any transfers after December 15, 2018, if approved, shall require an administration fee of US$125.
SWIM DATE CHANGES
Example: ‘July 2’ to ‘Sept 4’
You may change your swim date within the same calendar year your swim is scheduled if an alternate date is available at the same swim venue. All requests must be made prior to May 16, 2019, and require our approval in advance.
Any date changes after December 15, 2018, if approved, shall require an administration fee of US$125.
SWIM CANCELLATION / MODIFICATION
Example: You cannot make it to your scheduled swim due to injury, circumstances, or other scheduling issues.
We will charge a cancellation penalty according to the schedule below and make the whatever remaining balance available for swim(s) in the future via a voucher. Only the actual funds received by us less the penalty shall be applied to your voucher.
SWIM CANCELLATION PENALTIES:
December 16, 2018 - Jan 31, 2019 $250
Feb 1, 2019 - April 30, 2019 $500
May 1, 2019 - June 15, 2019 $750
June 16, 2019 - June 30, 2019 50% of total swim fee
July 01, 2019 - July 15, 2019 85% of total swim fee
July 16, 2019 or later 100% of total swim fee
Funds transferred to a voucher are non-refundable and non-transferable. Vouchers may only be applied to future swim(s) piloted by Pacific Open Water Swim Co. No future swim venue(s), dates, rates, or reservations are guaranteed and no priority placement shall not be offered for voucher holders on future swims.
To modify or cancel your 2019 Lake Tahoe swim, you must contact us via the form on our cancellation page here on SwimTahoe.com or in writing (PO Box 566 Mill Valley, CA 94942). The date of form submission (Pacific Standard Time) or postmark will be considered the date of notification if penalty fees are to be assessed.
A 100% cancellation fee will be imposed for non-appearance at the boarding location at the scheduled time of departure or in the absence of written notice.